SERVER STATUS THREAD

SERVER STATUS THREAD Respond here on server issues

#1 Berek-PG

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LocationLas Vegas, NV

Posted 04 October 2011 - 11:46 AM

Server obviously down? Reply here. We are consolidating threads, so all other posts about the server being down or users unable to find/connect to a selected server realm will be removed.

Please submit a support ticket if you feel that the issue you are receiving extends beyond a common downtime: https://support.petroglyphgames.com.

This thread may be cleared periodically to keep you updated on the latest server status!

Quote

Upcoming Feature: Automatic live server status window!

FEB 12th UPDATE:

Quote

Hey guys,

Our apologies about this extended downtime. The reality is that our servers are fine on our end, but are causing troubles on the transactional ends with character logging and item processing through third party services.

We have had to lock the launcher until those services can be fully restored so you don't get frustrated at maybe getting through 1/10 the time and then dropping in a game anyway

.

Standby, we'll have more updates soon.

This post has been edited by Berek-PG: 12 February 2012 - 10:19 AM

#2 drluv

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Posted 04 October 2011 - 12:35 PM

"timed out while waiting for character information" everytime I try to login.

was unable to create an account yesterday, and since 5 hours I'm getting this error...

This post has been edited by drluv: 04 October 2011 - 12:35 PM

#3 Assassia

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Posted 04 October 2011 - 05:06 PM

Able to log on: Check.
Able to select characther: Check.
Able to log into "The hub": Check.
Been able to enter any Fight (1vE, 3vE, 2v2, 3v3, 5v5): Nope!

Error: Server is currently unavailable.

Note: Seems like the "Fight" games never loads for me.
Added Note: logged on today after this patch, when i am in the hub place, i have 121 (ms/latency?) whatever its called, when i try to enter a game, it stays at 0 and i eventurly disconnect from the game (cant even press the thing that pop up after that!), have to windows tab out of the game to close it.

15/10: Still same prob, cant enter a fight (Nice Halloween even, a shame i cant see this event ingame myself, since, i cant enter any maps without my game freeze).

This post has been edited by Assassia: 15 October 2011 - 06:04 AM

#4 Trylobyte

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Posted 04 October 2011 - 05:48 PM

Server appears to be down, I was handling a moderation issue ingame when it dumped everyone. Might have to look into that.

#5 itchy

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Posted 04 October 2011 - 05:49 PM

Server crash again for the 4th time today or maybe it was the 5th. I lost count :angry:

#6 scorpionking1984

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Posted 04 October 2011 - 05:51 PM

youre sever keeps going down its down agian

#7 Over~

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Joined: 27-September 11

Posted 04 October 2011 - 05:51 PM

WHY AM I ALWAYS START THE SERVER IN A CAI? Fix it, THIS IS WORST GAME EVER, I have several DISCONNECT BECAUSE OF THIS. :angry:

#8 scorpionking1984

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Posted 04 October 2011 - 05:51 PM

scorpionking1984, on 04 October 2011 - 05:51 PM, said:

youre sever keeps going down its down agian

kick us out of are great game play we where doing

#9 scorpionking1984

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Posted 04 October 2011 - 05:52 PM

made us lose all those points

#10 Trylobyte

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Posted 04 October 2011 - 05:52 PM

We've identified a possible issue for these repeated server crashes - I might have actually been responsible for this one without knowing it. The issue will be investigated ASAP so hopefully we can cut down on this happening in the future.

#11 g4mb1t

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Posted 04 October 2011 - 05:53 PM

just kidding closed steam and reopened and got server mant.

This post has been edited by g4mb1t: 04 October 2011 - 05:54 PM

#12 Nacht

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Joined: 02-October 11

Posted 04 October 2011 - 05:56 PM

Trylobyte, on 04 October 2011 - 05:52 PM, said:

Trylobyte why u crash my game

#13 Trylobyte

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Posted 04 October 2011 - 05:57 PM

Yeah, sorry about that Nacht.

#14 fragmasterk

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Posted 04 October 2011 - 05:57 PM

How about kicking the community some experience and or coins for all these crashes. It's not cool to play a game for 45 minutes, be moments from victory, and.....KERPLUNK! Really, really, I mean. Come on....

#15 kelathin

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Posted 04 October 2011 - 05:57 PM

Nacht, on 04 October 2011 - 05:56 PM, said:

Trylobyte why u crash my game

Tis the power and lack of instruction on how to use such power unfortunately.

#16 Trylobyte

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Posted 04 October 2011 - 05:59 PM

More that we were never told 'Oh, by the way, doing that in this situation might crash the entire server.' I'm taking the responsibility for this one but not the blame.

To the players, we'll be testing this to see if it does indeed cause server issues. Since it's something nobody would expect to be a problem, it might account for the high number of server crashes lately.

#17 Nacht

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Posted 04 October 2011 - 06:00 PM

It's okay man. Was kind've cool seeing a GM peek into our game.

Btw, I know this is a little off topic but is there a thread for people who would like to volunteer?

#18 scorpionking1984

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Posted 04 October 2011 - 06:02 PM

i submited a ticket there respose time to getting things back up and running is the best and great stuff tell what usually does not happen for game the person resposiable for this is awsome so give them some credit guys stuff always happens ok

#19 AiDecc

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LocationKrakow/Oslo

Posted 04 October 2011 - 06:03 PM

It will be great if players will be informed in-game that server will be down soon. Just few minutes ago I was thrown away from server while I was in the middle of 5v5 game. I hope it`s not difficult to implement this feature.

`Next Estimated Downtime: Wednesday morning for a brief content update` - this is IMHO not enough. What actually means morning? For me it was before 4:00 AM